Thank you for choosing TDRMICRO for your product needs. We strive to ensure your satisfaction with our products and services. Please review the following information regarding our return policy, limited warranty, and additional terms:
Return Policy: We offer a 30-day return window for products purchased from TDRMICRO. To be eligible for a return, the item must be in its original, unopened condition and in its original packaging. Returns will not be accepted for products that have been opened, used, or damaged after purchase. Customers will be required to pay for return shipping.
Limited Warranty: All products purchased from TDRMICRO are accompanied by a 90-day limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use during the warranty period, subject to the terms and conditions outlined in this warranty policy. Under this policy, the product will either undergo repair or be replaced at our sole discretion.
Combined Policy: Please note that our return policy and limited warranty operate independently. The return policy applies within the first 30 days of purchase for unopened and unused items, while the limited warranty covers defects in materials and workmanship for 90 days from the date of purchase, subject to the terms and conditions outlined in our warranty policy.
Additional Terms: Customers will be required to pay for return shipping. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Warranty Limitation: Please note that the warranty applies only to products purchased directly from our website. Purchases made through third-party vendors or retailers are not covered under this warranty.
How to Initiate a Return or Warranty Claim: If you need to initiate a return within the 30-day window or make a warranty claim within the 90-day period, please use the contact form to get in touch with us.
Upon acceptance of your return, we will provide you with a return shipping label along with detailed instructions on the process and designated return location. Please note that items returned without prior authorization will not be accepted.
Disclaimer: TDRMICRO reserves the right to assess returned items to ensure they meet the criteria outlined in our return policy. We also reserve the right to determine whether warranty claims fall within the scope of coverage provided by our limited warranty. Our decisions regarding returns and warranty claims are final.